Disaster Surge Plans That Account for AI Channel Failure

The reason disaster surge plans that account for ai channel failure keeps showing up on executive risk registers is that it sits at the intersection of three things organizations are not yet good at: AI governance, contact center operations, and identity verification. Each of those is a discipline of its own. Putting them together requires a function that does not yet exist in most organizations.

Some of the most resilient programs we see have created that function explicitly, often as a small team reporting into security or risk, with a remit to review communications channels end to end and to coordinate the technical, operational, and policy work needed to harden them. The team is small. Its leverage is large, because the alternative is that no one owns the problem.

If your organization is debating whether this function is worth standing up, the simplest test is to ask who would lead the response if a deepfake of your CEO instructed a finance employee to wire money tomorrow. If the answer is not obvious, the function is worth standing up.

Our Executive Security Advisory engagements are often the on-ramp for this kind of program design.