Communications Security Assessment

End-to-end audit of voice, SMS, email, chat, and contact center workflows with an executive risk report and prioritized remediation roadmap.

• Audit voice, SMS, email, chat, and contact center workflows
• Identify impersonation, spoofing, intake fraud, and AI-agent exposure
• Produce an executive risk report and prioritized remediation roadmap

AI Intake Hardening

Secure AI voice agents, chatbots, and virtual receptionists against prompt manipulation, hallucinated intake, and unsafe handoffs.

• Secure AI voice agents, chatbots, virtual receptionists, and automated intake workflows
• Test for prompt manipulation, hallucinated intake, synthetic user abuse, and bad handoffs
• Improve fallback-to-human escalation controls

Synthetic Caller & Identity Threat Testing

Adversarial simulation of synthetic caller injection, spoofed identities, fake emergencies, and social engineering across human, AI, and hybrid response paths.

• Simulate synthetic caller injection attacks
• Test responses to spoofed identities, fake emergencies, fraudulent requests, and social engineering
• Evaluate human, AI, and hybrid response controls

Omnichannel Threat Modeling

Map cross-channel attacks spanning phone, SMS, email, chat, and web forms, and design verification and escalation that survives the pivot.

• Map cross-channel attacks across phone, SMS, email, chat, and web forms
• Identify where attackers can pivot from one channel to another
• Build mitigation plans for verification and escalation

Contact Center Resilience Consulting

Design communication workflows for surge events, disaster response, and AI-system failures, with routing, fallback, and fraud-screening layers built in.

• Design workflows for surge events, disaster response, and high-volume campaigns
• Improve routing, fallback, escalation, and fraud-screening layers
• Plan for continuity when volume spikes or AI systems fail

AI Agent Red Teaming

Adversarial testing of AI agents for manipulation, impersonation risk, data leakage, fraudulent task completion, and unsafe autonomy.

• Test AI agents for manipulation, impersonation, data leakage, and fraudulent task completion
• Probe unsafe autonomy and tool-use boundaries
• Provide remediation guidance and structured retesting

Executive Security Advisory

Board-level memos, vendor risk reviews, and AI deployment guidance that help leadership teams understand and govern AI communication risk.

• Help leadership teams understand AI communication risk
• Produce board-level memos, security briefs, and vendor risk evaluations
• Support vendor selection and AI deployment reviews