Why Traditional Cybersecurity Misses Voice Risk

Why Traditional Cybersecurity Misses Voice Risk is one of those topics that is easier to describe than to defend against. The description fits in a paragraph. The defense is a multi-quarter program of workflow design, vendor coordination, and staff training. That asymmetry is why the topic keeps coming up in board-level discussions and keeps not getting fully resolved.

The honest framing is that there is no single control that closes the risk. There is a layered set of controls, each of which makes the attack more expensive, and the goal is to make the cost of a successful attack high enough that the attacker moves on to a less prepared target. That is the standard framing for almost every other category of security, and it applies here too.

What is different about communications security is that the controls touch the customer experience in ways that traditional cybersecurity controls do not. Adding friction to a login flow is a familiar tradeoff. Adding friction to a phone call is less familiar, and the business pushback is louder. Resolving that pushback requires data, which requires measurement, which requires a program.

If your organization is at the point of designing that program, we can help. The starting point is usually our Communications Security Assessment, which produces the baseline data the rest of the program needs.